• Sell on Qcoom
  • Returns Policy

    Welcome to Qcoom.com additionally thusly known as "we", "us", “Site” or "Qcoom". This Site is claimed and worked by Qcoom Bangladesh Limited, an organization consolidated under the Companies Act, 1994.

    The Site maintains whatever authority is needed to change, adjust, include, or expel bits of these Refund Policy whenever with no earlier warning. Changes will be successful when posted on the Site with no other notification given. If it's not too much trouble check these Refund Policy normally for refreshes. You proceed with the utilization of the Site following the presenting of changes on Refund Policy of utilization establishes your acknowledgment of those changes.

     

    Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

    The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

    Part 1 – Category, Return Window and Actions possible

    Category

    Returns Window, Actions Possible and Conditions (if any)

    Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage

    20 days

    Refund, replacement or exchange

    Non-Refund Clauses

    1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

    2. and if the customer failed to inform Qcoom within 72 hours of the delivery time no complain will be granted.

    3. only quality issue will remain even after customer’s used.

    Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs)

    Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)

    15 days

    Refund or replacement:

    Non-Refund Clauses

    1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

    2. and if the customer failed to inform Qcoom within 72 hours of the delivery time, no complain will be granted.

    3. only quality issue will remain even after customer’s used.

    4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

    Watch, Footwear and Rest of Lifestyle

    40 days

    Refund, replacement or exchange

    Non-Refund Clauses

    1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

    2. and if the customer failed to inform Qcoom within 72 hours of the delivery time, no complain will be granted.

    3. only quality issue will remain even after customer’s used.

    4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

    Medicine (Allopathy & Homeopathy)

    5 days Refund

    Non-Refund Clauses

    1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

    2. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

    Home: Home Improvement Tools, Household Items, Home décor, Furnishing

    10 days Refund or replacement

    Non-Refund Clauses

    1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

    2. and if the customer failed to inform Qcoom within 72 hours of the delivery time, no complain will be granted.

    3. only quality issue will remain even after customer’s used.

    4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

    Books (All books)

    Sports Equipments (Racquet, ball, support, gloves, bags etc.)

    Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.)

    Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.)

    10 days Replacement only

    Non-Refund Clauses

    1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

    2. and if the customer failed to inform Qcoom within 72 hours of the delivery time, no complain will be granted.

    3. only quality issue will remain even after customer’s used.

    4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

    Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)

    Stationary (Pens, Diary notebooks, Calculators etc.)

    Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)

    15 days Replacement only

    Non-Refund Clauses

    1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

    2. and if the customer failed to inform Qcoom within 72 hours of the delivery time, no complain will be granted.

    3. only quality issue will remain even after customer’s used.

    4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

    All Mobiles

    Electronics –

    All Small Home Appliances

    30 days

    Non-Refund Clauses

    1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

    2. and if the customer failed to inform Qcoom within 72 hours of the delivery time, no complain will be granted.

    3. only quality issue will remain even after customer’s used.

    4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

    Furniture, Large appliances

    Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only

    60 days Replacement only

    Non-Refund Clauses

    1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

    2. and if the customer failed to inform Qcoom within 72 hours of the delivery time, no complain will be granted.

    3. only quality issue will remain even after customer’s used.

    4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

    5. For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.

    Grocery - (Dairy, Bakery, Fruits and Vegetables)

    5 Days Refund Only

    Non-Refund Clauses

    1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

    2. and if the customer failed to inform Qcoom within 72 hours of the delivery time, no complain will be granted.

    3. only quality issue will remain even after customer’s used.

    4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

    Grocery - (Remaining items under grocery)

    15 days

    Refund only

    Non-Refund Clauses

    1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

    2. and if the customer failed to inform Qcoom within 72 hours of the delivery time, no complain will be granted.

    3. only quality issue will remain even after customer’s used.

    4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

    Part 2 - Returns Pick-Up and Processing

    In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

    During pick-up, your product will be checked for the following conditions:

    Category

    Conditions

    Correct Product

    IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

    Complete Product

    All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

    Unused Product

    The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

    Undamaged Product

    The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

    Undamaged Packaging

    Product's original packaging/ box should be undamaged.

    The field executive will refuse to accept the return if any of the above conditions are not met.

    For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

    Part 3 - General Rules for a successful Return

    1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
    2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. to know more about Open Box Delivery
    3. For products where installation is provided by Qcoom's service partners, do not open the product packaging by yourself. Qcoom authorised personnel shall help in unboxing and installation of the product.
    4. For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

    Wrong Delivery - (Customer received delivery message, product not delivered):

    'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'

    For refund we will pay 10%-50% less for the campaign products based on their price and discount offer.


    For more information, please do contact

    Email: refund@qcoom.com

    Mobile: 01904099812 ( 10 am to 7 pm Sunday to Thursday)